Anne Preston's Mind Body Spirit Coaching

Why is Emotional Intelligence important?
The great news is emotional intelligence can be raised. In a corporate setting for example, increasing individual overall emotional intelligence can lead to improved employee retention, team effectiveness, lessening the number of ‘off work’ days, improved internal and external customer rapport and improved job satisfaction including the ability to learn new skills. Without fully developing ones emotional intelligence potential it is possible that:

money invested in training programs ends up being wasted
leaders may not have the skill-set to be able to retain top producing employees
colleagues make mountains out of mole-hills or fly off the handle
employees suffer job burnout, low self-confidence and self-contentment or poor job satisfaction

The skills and core competencies in emotional intelligence are the abilities to:
  recognize feelings, to know what one is feeling and why, and to know what caused the feelings
express feelings, beliefs and thoughts and defend rights in a positive and non-destructive manner
  respect and accept oneself as basically good
  realize potential capacities
  be self-directed and self-controlled in thinking and action and to be free of emotional dependency
   establish and maintain mutually satisfying relationships that are characterized by positive exchange
  demonstrate oneself as a cooperative, contributing and constructive member of the social group
  identify and define problems as well as to generate and implement potentially effective solutions
   assess the correspondence between what is experienced and what objectively exists
adjust emotions, thoughts and behaviour to changing situations and conditions
  withstand adverse events and stressful situations without “falling apart’ by actively and positively coping with stress
  resist or delay an impulse or temptation to act
  feel satisfied with life, to enjoy oneself and others and to have fun
look at the brighter side of life and to maintain a positive attitude, even in the face of adversity

When these components are combined the more positive the prediction for general success in meeting environmental demands and pressures. Certain components have been shown to benefit certain types of job environments. For example, in the area of customer service, skills such as they relate to stress tolerance, assertiveness, happiness, interpersonal relationships and self-actualization are the most important skills needed to be successful.