Anne Preston's Mind Body Spirit Coaching - Customer Service Coaching

With the fast pace filling up employees' days, it's no wonder many training efforts are short-lived. What is likely to happen is that employees are excited about the new skills they've just learned, yet have no time or effective measurement system to effectively implement them. The result is over time, the new skills fade away and your investment dollars is lost.

That's why Coaching is a fundamental addition to other training elements you choose. We will identify strengths and opportunities for team members and outline a co-creative plan of action. By working directly with a coach, your employees can complete their developmental plan of action items and successfully adapt to their new skills and tools for success.

Our perspective is that selling by serving is the most optimal way to exceed customer expectations and increasing profits.

How may I serve you? The most powerful question in a customer service tool-kit.

Meeting customer needs could be one of the most substantial customer service improvements programs your organization could undertake. Understanding the motivations, desires, and intentions of your customers and asking the right questions could allow customer service agents to deliver exactly what is needed in any given situation.

There are specific skill sets that are required to understand and meet the expectations of customers:

· Creating rapport through language

· Using authenticity and truthfulness to build trust

· Being effective

· Loving the customer (attitude with a smiling heart)

· Adapting to the needs of your customer

· Powerful questions that cut to the chase

· Developing cohesive plans-of-action for continual improvement

These programs are individually customized, but all our programs get specific skills, knowledge and empowerment tools to do their best work for your organization, your clients and also for themselves.